**Prerequisites**

Basic knowledge of probability at the level:

S.M. Ross, Introduction to probability models, 9th edition, Academic Press, 2007 (chapters 1-3).

**Aim of the course**

To provide insight in the theory of queueing models. The following subjects will be treated:

- Fundamental queueing relations (Little's law, PASTA property)

- Markovian queues (M/M/1 queue, M/M/c queue, M/E_r/1 queue)

- M/G/1 queue and G/M/1 queue

- Mean value technique

- Priority queues

- Variations of the M/G/1 queue

- Insensitive queues (M/G/c/c queue and M/G/infinity queue)

**Rules about Homework / Exam**

**Written exam: 80% of final grade**

**Homework assignments: 20% of final grade**

**Lecture Notes / Literature**

The course material consists of the lecture notes on Queueing Theory, written by Ivo Adan and Jacques Resing of the TUE. It contains all material for the course, as well as many relevant exercises, and most answers/solutions.

The lecture notes are freely available as a pdf file at http://www.win.tue.nl/~iadan/queueing.pdf. In case you want to print the lecturenotes, you maybe want to skip pages 123-180, as these contain the solutions to the exercises.

- Docent: Jacques Resing