To provide insight in the theory of queueing models.

The following subjects will be treated:

- Fundamental queueing relations (Little's law, PASTA property)
- Markovian queues (M/M/1 queue, M/M/c queue, M/E_r/1 queue)
- M/G/1 queue and G/M/1 queue
- Mean value technique
- Priority queues
- Variations of the M/G/1 queue
- Insensitive queues (M/G/c/c queue and M/G/infinity queue)


Basic knowledge of probability at the level:

S.M. Ross, Introduction to probability models, 9th editions, Academic Press, 2007 (chapters 1-3).